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Shift–From Evaluation to Coaching

Gary Ridge, CEO of the highly successful company, WD-40 (the lubrication folks) believes that everyone in his firm should get an ‘A’ in goal achievement. Their performance management process reflects...

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5 Ways to Eliminate Misunderstandings

Assume the Next Message You Send Will Be Misunderstood There are over 600 or more words in the English language with 10 or more meanings. In addition, our body language and tone of voice can also be...

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Leadership is a Two Way Street

You may remember the quote from Cool Hand Luke, “some men you just can’t reach”.  Being a person of true faith in human connections, this disposition made me feel hopeless. Until I started managing...

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Allow Team Members to Find Their Place

Edgar Schein, a titan of the field of organizational development, says in his recent book, Helping, that there are four questions on the minds of new members of any team. While these concerns operate...

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Every Manager a Coach

A recent study reinforces the value of coaching by managers throughout the organization. Here are a few key points it makes: Business results were 21% higher in enterprises where senior leaders very...

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Eliminate Doubt – Maximize Positive Self Talk

Positive self-talk expands your power; negative self-talk restricts it. Your personal power dramatically shapes your professional, personal, and social destinies, all with multiplying impact. Take the...

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One conversational tweak that'll make you a better networker

Great networkers are givers, not takers.  That’s a key insight to mastering the art of connection. Too often, when we think we are ‘networking’, we are actually trolling for assistance in one of our...

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They Won't Know if You Don't Get it Right

Recently I spent two days teaching front-line managers in an installation service company how to have effective conversations around job performance. The training included an approach that was new to...

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The Army's After Action Review–a Model for Performance Feedback

The US and Canadian armies (among others, I’m sure) are famous for its post-event after action review (AAR). Whether it’s a mission, a tactical maneuver, or just a patrol, the individuals involved meet...

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12 Conversation Crushers

To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause...

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You’ve Got New Mail

It was bound to happen. Despite the Internet implosion in 2000, the online user population continues to grow not just in the U.S., but globally. Once it reached a critical The post You’ve Got New Mail...

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Connect In Before You Connect Out

One of the things I love the most about traveling around and speaking at conferences and meetings about Perfecting Connecting ® is the conversations I have afterward with audience members.  The post...

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Hiding behind your keyboard?

For all the productivity improvements technology has brought us, there is a dark side and it is impacting employee engagement and management effectiveness. I’m talking about the tendency to send The...

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